We believe machine malfunctions are fixed best before they happen, which is why prevention lies at the heart of our service strategy. Vallis philosophy is that all vital machine components should come from renowned European manufacturers. Complete electronic control system is realised with Siemens components, from servomotors, controlers and drives, to the software solution based on Siemens’ platform developed specifically for the printing industry.
Detailed testing plays an important role in error-prevention. Before delivering each machine, we run through series of tests with different materials, product types and production speeds.
Technical problems are inevitable at some point. Our objective is to reduce any potential deadlock by every possible second. All Vallis machines are equipped with routers for service access via internet as a standard option.
If the problem cannot be solved by internet service access or over the phone, our service expert will visit the site as soon as possible. Vallis is dedicated to cutting response time, and aims to expand its service network around the world.
Our objective is to reduce any potential deadlocks by every possible second. All Vallis machines are equipped with routers for service access via internet as a standard option. Routers guarantee user data security and enable exclusive operator access.
Our expert team provides technical support to our partners. We are at your service whether you are experiencing technical problems, or having difficulty choosing optimal materials and technology solutions for your production.
After a certain period of wear-and-tear some specific mechanical components have to be replaced. Vallis pays special effort to documentation about components that have been used on each machine, and always aim to expand spare parts stock.